Privacy Policy

IQ Total Source LLC
Website Privacy Policy
Effective Date: August 2025

IQ Total Source LLC (“IQ”) is committed to respecting your privacy. This Privacy Policy describes how we may collect, use, share, and protect information when you interact with our website https://iqtotalsource.com (the “Site”), our services, and our communications. By using the Site or engaging with IQ, you agree to the general practices outlined below.

1. Overview of Information Collection

IQ may collect various types of information, including but not limited to:

  • Personal Identifiers (e.g., name, email address, phone number)
  • Transactional Data (e.g., purchase history, service interactions)
  • Device and Usage Information (e.g., browser type, IP address, pages visited)
  • Communication Preferences (e.g., opt-in status for email or SMS)
  • Other Information you voluntarily provide through forms, surveys, or customer service interactions

Information may be collected directly from you, automatically through technology, or from third-party sources.

2. SMS Communications

IQ uses SMS (text messaging) as a communication channel for users. By providing your mobile number during checkout, account registration, or any interaction with IQ, you are automatically opted in to receive SMS messages. These may include:

  • Transactional Alerts: Order confirmations, delivery updates, account notifications
  • Promotional Messages: Special offers, product announcements, loyalty program updates
  • Service Reminders: Reorder prompts, subscription notices, or customer service follow-ups

Opting Out: You may opt out of promotional SMS at any time by replying “STOP” to any message or by contacting privacy@iqtotalsource.com. Transactional or service-related messages may still be sent as necessary.

Message Frequency: Message frequency may vary depending on your activity and preferences. Message and data rates may apply.

Third-Party Providers: SMS services may be facilitated by third-party platforms. IQ takes reasonable steps to ensure these providers handle your data securely.

3. Use of Information

IQ may use the information we collect to:

  • Fulfill orders and provide requested services
  • Communicate with you across multiple channels (email, SMS, phone, etc.)
  • Personalize your experience and recommend relevant products
  • Improve our website, services, and customer support
  • Conduct internal analytics, reporting, and business planning
  • Comply with legal obligations and respond to regulatory inquiries

We may also use aggregated or anonymized data for research and operational purposes.

4. Sharing of Information

IQ may share information with:

  • Service Providers: For order fulfillment, marketing, analytics, and technical support
  • Business Partners: In connection with promotions, joint offerings, or integrations
  • Legal or Regulatory Authorities: When required by law or to protect our rights
  • Corporate Transactions: In the event of a merger, acquisition, or asset sale

We do not sell sensitive personal information and take reasonable steps to ensure third parties adhere to appropriate privacy and security standards.

5. Your Privacy Choices

You have options regarding how your information is used:

  • Communication Preferences: You can opt out of promotional emails and SMS messages at any time.
  • Access & Correction: You may request access to or correction of your personal information by contacting privacy@iqtotalsource.com.
  • Cookies & Tracking: You can manage cookie preferences through your browser settings or third-party tools.
  • Interest-Based Advertising: You may opt out via platforms like the Digital Advertising Alliance.

6. Data Protection

IQ employs reasonable administrative, technical, and physical safeguards to protect your information. However, no system is completely secure. We encourage users to protect their account credentials and report any suspicious activity.

Our Site may contain links to third-party websites or services. IQ is not responsible for the privacy practices of those entities.

7. Regional Privacy Considerations

California Residents
You may have rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA), including the right to know, delete, and opt out of certain data uses.

Texas Residents
Under the Texas Data Privacy and Security Act (TDPSA), you may request access to, correction of, or opt out of targeted advertising and profiling.

Arizona Residents
While Arizona does not currently have a comprehensive privacy law, IQ follows applicable federal and industry-specific regulations and respects user privacy preferences.

All Other U.S. and International Users
IQ applies general privacy practices across all regions. While specific rights may vary by jurisdiction, we aim to provide transparency, reasonable control, and secure handling of your information. By using our Site, you consent to the collection, processing, and storage of your information in the United States, where data protection laws may differ from those in your region.

8. Contact Us

For questions, concerns, or privacy-related requests, please contact:

IQ Total Source LLC
8399 E Hartford Drive
Scottsdale, AZ 85255
Phone: (480) 588-2670
Email: privacy@iqtotalsource.com

We may take steps to verify your identity before processing certain requests.

9. Policy Updates

IQ may update this Privacy Policy periodically to reflect changes in our practices, technology, or legal requirements. Updates will be posted on the Site with a revised effective date.