IQ Total Source LLC
Website Privacy Policy
Effective Date: January 1, 2026
IQ Total Source LLC (“IQ”) is committed to respecting your privacy. This Privacy Policy describes how we may collect, use, share, and protect information when you interact with our website https://iqtotalsource.com (the “Site”), our services, and our communications. By using the Site or engaging with IQ, you agree to the general practices outlined below.
1. OVERVIEW OF INFORMATION COLLECTION
IQ may collect various types of information, including but not limited to:
• Personal Identifiers (e.g., name, email address, phone number)
• Transactional Data (e.g., purchase history, service interactions
• Device and Usage Information (e.g., browser type, IP address, pages visited)
• Communication Preferences (e.g., opt-in status for email or SMS)
Other Information you voluntarily provide through forms, surveys, or customer service interactions
Information may be collected directly from you, automatically through technology, or from third-party sources.
2. SMS AND TEXT COMMUNICATIONS
Consent to Receive Transactional Text Messages
By providing your mobile telephone number to IQ, you consent to receive non-promotional, transactional text messages from us related to your account, orders, appointments, deliveries, security alerts, and other service-related notifications. These messages are sent to facilitate and complete transactions you have initiated or to provide you with important information about our services.
Nature of Messages
The text messages you receive from IQ are strictly transactional in nature and are not promotional or marketing communications. Examples of transactional messages include, but are not limited to order confirmations and status updates, appointment reminders and confirmations, delivery notifications, account security alerts, password reset requests, payment receipts and transaction confirmations, and service-related updates.
Message Frequency and Charges
Message frequency varies based on your account activity and transactions. Standard message and data rates from your mobile carrier may apply. IQ does not charge for these messages, but your carrier’s rates will apply.
Opt-Out Rights
You may opt out of receiving text messages from IQ at any time by replying “STOP” to any text message you receive from us, or sending an email request to privacy@iqtotalsource.com with your mobile number and opt-out request. Once we receive your opt-out request, we will promptly cease sending text messages to your mobile number. Please note that opting out may impact our ability to provide you with time-sensitive transaction information.
3. COLLECTION AND USE OF INFORMATION
IQ may use the information we collect to Fulfill orders and provide requested services, communicate with you across multiple channels (email, SMS, phone, etc.), personalize your experience and recommend relevant products, improve our website, services, and customer support, conduct internal analytics, reporting, and business planning, and omply with legal obligations and respond to regulatory inquiries. We may also use aggregated or anonymized data for research and operational purposes.
Subject to applicable law, IQ may share information with:
• Service Providers: For order fulfillment, marketing, analytics, and technical support
• Business Partners: In connection with promotions, joint offerings, or integrations
• Legal or Regulatory Authorities: When required by law or to protect our rights
• Corporate Transactions: In the event of a merger, acquisition, or asset sale
We do not sell personal information and take reasonable steps to ensure third parties adhere to appropriate privacy and security standards.
Subject to applicable law, we may collect the following categories of sensitive personal information:
• Account login credentials and passwords (secured)
• Payment card information (processed by third-party processors who are bound by PCI-DSS standards and their own privacy policies, which we encourage you to review.)
• Precise geolocation data (if you enable location services)
We use sensitive personal information only for purposes permitted under law, including:
• Performing services requested such as order fulfillment
• Detecting security incidents
• Ensuring quality and safety such as analytics and technical support
• Complying with legal obligations
California residents may limit use of sensitive personal information by contacting: privacy@iqtotalsource.com.
4. YOUR PRIVACY CHOICES
You have options regarding how your information is used:
• Communication Preferences: You can opt out of promotional emails and SMS messages at any time.
• Access & Correction: You may request access to or correction of your personal information by contacting privacy@iqtotalsource.com.
• Cookies & Tracking: You can manage cookie preferences through your browser settings or third-party tools.
• Interest-Based Advertising: You may opt out via platforms like the Digital Advertising Alliance.
We recognize Global Privacy Control (GPC) signals as valid opt-out requests for California residents. If you enable GPC in your browser, we will treat this as a request to opt out of the sale or sharing of your personal information for that browser and device. To opt out on other browsers or devices, you must enable GPC on each or use our opt-out methods above.
5. DATA PROTECTION
IQ employs reasonable administrative, technical, and physical safeguards to protect your information. However, no system is completely secure. We encourage users to protect their account credentials and report any suspicious activity.
Our Site may contain links to third-party websites or services. IQ is not responsible for the privacy practices of those entities.
6. REGIONAL PRIVACY CONSIDERATIONS
California Residents
You have the right to:
• Know what personal information we collect, use, disclose, or sell
• Access your personal information (up to twice per 12-month period)
• Delete your personal information (subject to legal exceptions)
• Correct inaccurate personal information
• Opt-out of the sale or sharing of personal information
• Limit use and disclosure of sensitive personal information
• Non-discrimination for exercising your rights
To Exercise Your Rights:
Email: privacy@iqtotalsource.com with subject “Privacy Rights Request”
Phone: (480) 588-2670
Mail: IQ Total Source LLC, ATTN: Privacy Rights, 8399 E Hartford Drive, Scottsdale, AZ 85255
We will respond within 45 days (extendable to 90 days with notice). We may require verification of your identity before processing requests.
Right to Appeal: If we deny your request, you may appeal by contacting us at the above information within 30 days.
Authorized Agents: You may designate an authorized agent to make requests on your behalf by providing written authorization.
Texas Residents
You have the right to:
• Access your personal data
• Correct inaccuracies in your personal data
• Delete personal data
• Obtain a copy of personal data you provided
• Opt out of targeted advertising and sale of personal data
To exercise these rights, use the contact methods above.
Arizona Residents
While Arizona does not currently have a comprehensive privacy law, IQ follows applicable federal and industry-specific regulations and respects user privacy preferences.
Other State Residents
Residents of Virginia, Colorado, Connecticut, Utah, and other states with privacy laws may have similar rights. Contact us to learn more.
All Other U.S. and International Users
IQ applies general privacy practices across all regions. While specific rights may vary by jurisdiction, we aim to provide transparency, reasonable control, and secure handling of your information. By using our Site, you consent to the collection, processing, and storage of your information in the United States, where data protection laws may differ from those in your region.
7. COMMENTS
When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.
8. MEDIA
If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.
9. COOKIES
If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.
Managing Cookies:
You can control cookies through your browser settings:
• Chrome: Settings > Privacy and Security > Cookies
• Firefox: Options > Privacy & Security
• Safari: Preferences > Privacy
• Edge: Settings > Cookies and site permissions
Note: Disabling certain cookies may limit site functionality.
For more information about online advertising and opt-out options:
• Digital Advertising Alliance: www.aboutads.info/choices
• Network Advertising Initiative: www.networkadvertising.org/choices
Do Not Track Signals:
We do not currently respond to Do Not Track signals.
10. EMBEDDED CONTENT FROM OTHER WEBSITES
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.
11. WHO WE SHARE YOUR DATA WITH
If you request a password reset, your IP address will be included in the reset email.
12. HOW LONG WE RETAIN YOUR DATA
If you leave a comment, the comment and its metadata are retained indefinitely.
For users that register on our website (if any), we also store the personal information they provide in their user profile.
We retain personal information for as long as necessary to:
• Fulfill the purposes described in this policy
• Comply with legal obligations
• Resolve disputes and enforce agreements
Retention Periods by Data Type:
• Account information: Duration of account plus 3 years
• Transaction records: 7 years
• Marketing data: Until opt-out or 3 years of inactivity
• Website analytics: 24 months
• Support communications: 3 years
After retention periods expire, we will delete or anonymize your data.
To request early deletion, contact privacy@iqtotalsource.com.
13. CHILDREN’S PRIVACY
Our Site is not intended for children under 18 years of age. We do not knowingly collect personal information from children under 18.
If we learn we have collected personal information from a child under 18 without parental consent, we will delete that information.
14. WHAT RIGHTS YOU HAVE OVER YOUR DATA
If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you. You can also request that we erase any personal data we hold about you, except where we are legally required to retain it.
15. WHERE WE SEND YOUR DATA
Visitor comments may be checked through an automated spam detection service.
16. DATA BREACH NOTIFICATION
In the event of a data breach that affects your personal information, we will:
• Notify affected individuals as required by applicable law
• Provide information about the breach and compromised data types
• Offer guidance on protecting yourself
• Report to appropriate authorities as legally required
17. INTERNATIONAL DATA TRANSFERS
IQ is based in the United States. If you access our Site from outside the U.S., your information will be transferred to and processed in the United States.
By using our Site, you consent to this transfer.
18. CONTACT US
IQ Total Source LLC
8399 E Hartford Drive
Scottsdale, AZ 85255
Phone: (480) 588-2670
Email: privacy@iqtotalsource.com
19. POLICY UPDATES
IQ may update this Privacy Policy periodically. Updates will be posted on the Site with a revised effective date.
